At Cannabox, we want you to love every item you purchase. However, if you need to make a return, we’ve outlined our return policy below to ensure a smooth process. Please read carefully to understand when returns are eligible for refunds and what conditions must be met.
Return Eligibility Criteria
To be eligible for a return refund, please ensure your return meets the following criteria:
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Value of Returned Items – We only issue refunds for returns if the product’s original value is over $50 USD.
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Condition of the Product – Returned items must be unused, sealed, and in original packaging. Items must be in good condition with no signs of wear, tampering, or damage.
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Customer Responsibility – Cannabox does not provide prepaid return labels. Customers are responsible for covering the shipping cost to return the item to us. Be sure to use a secure shipping method with tracking to prevent any issues with lost items, as Cannabox is not responsible for return packages until they are received.
How to Make a Return
If your item meets the eligibility criteria and you’d like to proceed with a return, here’s how:
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Contact Customer Support – Reach out to our customer service team to initiate the return process. They’ll confirm if your return is eligible for a refund based on the product value and condition.
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Ship Your Return – Package your item securely, and send it using a carrier of your choice. Be sure to include your order details and any return confirmation from our support team in the package.
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Assessment and Refund – Once your return is received, our Returns Quality Team will review the item’s condition. If it meets the eligibility requirements, we will process your refund or send you a replacement . Please note, refunds may not be issued if the item does not meet the outlined condition standards.
- Exchange Period: Requests must be made within 30 days from the date of delivery.
Additional Notes
- Non-Refundable Returns: Items that do not meet the $50 minimum value or condition requirements will not be eligible for a refund.
- Processing Time: Refunds will be processed after the Returns Quality Team confirms the product’s condition. Processing times may vary, but we aim to complete evaluations promptly.
Thank you for your understanding and cooperation with our return policy. If you have any questions or need further assistance, please don’t hesitate to contact our Cannabox customer support team.