At Cannabox, we’re committed to ensuring each box arrives complete and exactly as expected. If you ever find your Cannabox missing an item or incorrect/damaged items were sent to you, follow these steps to quickly resolve the issue:
1. Check Your Order Details
Start by reviewing the items listed in your order confirmation email or your account order history. Some boxes contain customized items, and depending on availability, substitutions may occur.
2. Look Over the Packaging
Sometimes, smaller items are tucked in securely or packed within other items to ensure safe shipping. Be sure to carefully check all packaging materials, including any inner compartments or packing paper.
3. Contact Our Customer Support Team
If you confirm an item is missing, reach out to us so we can resolve it promptly:
- Email: Contact us at hello@cannabox.com with your order number and details about the missing item.
- Online Support Form: Alternatively, you can submit a request on our support page.
4. What to Expect Next
After reaching out:
- Review and Verification: Our team will verify your order details and investigate the issue.
- Replacement or Resolution: If an item is confirmed missing, we will arrange for a replacement or an equivalent resolution.