Cannabox Route Package Protection: Secure Your Order with Route
Cannabox now offers Route Package Protection, a shipping insurance service that ensures your Cannabox orders are covered against unexpected issues like lost, stolen, or damaged packages. Simply add Route to your cart at checkout to enjoy peace of mind with every order.
What is Route Package Protection?
Route Package Protection is a licensed insurance service provided by Route, in partnership with Lloyd’s of London. By selecting Route at checkout, you safeguard your package from shipping-related mishaps. In case of loss, damage, or theft, Route’s user-friendly claims process helps you quickly resolve the issue with options for reorders or refunds.
How to Track and File Claims
- Track Your Order: Download the Route app (free for iOS and Android) to monitor your order’s journey in real-time, avoiding the hassle of searching through emails for tracking details.
- File a Claim Easily: If your package is lost, stolen, or damaged, file a claim through Route’s email confirmation or directly via the Route app. Claims are generally processed within 24 hours.
Important Details
- Replacements Covered: Replacement orders placed through Route retain full coverage, meaning subsequent issues are also protected.
- Refunds vs. Reorders: Route refunds cover the order subtotal but exclude taxes, shipping, and the Route premium. Reorders depend on stock availability, with free shipping protection included.
Need Assistance?
For any issues related to product defects or manufacturing concerns, reach out to Cannabox directly at hello@cannabox.com. With Route Package Protection, Cannabox customers can enjoy a streamlined, secure shopping experience and quick solutions for shipping concerns.