Cannabox Refund Policy: What You Need to Know
At Cannabox, we’re committed to providing top-quality products and a satisfying shopping experience. We understand that sometimes things may not work out as planned. Here’s an easy-to-follow guide to our refund policy to help you understand when refunds are available for Shop Orders and Subscription Orders.
1. Shop Orders Refund Policy
When you make a one-time purchase through our Shop, your satisfaction is important to us. If you’re not completely satisfied, you may request a refund within 30 days from the date your package was delivered.
- How It Works:
Contact our customer service team within 30 days of receiving your order. Once verified, we’ll guide you through the refund process to ensure a smooth experience. - Eligibility Requirements:
Refunds are only issued for products that are sealed, unused, and returned in their original condition. After receiving the returned item, our Return Quality Team will review it to determine if it qualifies for a refund based on its condition. - Important Note:
Even if a product is returned, a refund may not be granted if it doesn’t meet our condition requirements upon inspection. Our team evaluates each package individually. - Time Frame for Refund Requests:
Requests made after 30 days from the delivery date will not be eligible for a refund. To ensure your request can be processed, please reach out within this timeframe.
How to Contact Cannabox for Support or Refunds
For all refund requests and support inquiries, reach out through the “Contact Us” page on our website. Be sure to include:
- Order Number
- Reason for the Request
- Photos (if applicable, such as for damaged items)
2. Subscription Orders Refund Policy
Our subscription plan delivers curated accessories directly to your door each month, giving you access to exclusive items and products handpicked just for our subscribers. Due to the nature of our subscription model, we do not offer refunds on subscription orders.
- Why No Refunds on Subscriptions?
Subscription boxes are carefully curated, planned, and shipped in advance to ensure the best selection in each package. This planning allows us to bring a unique experience to each subscriber and keep our service efficient, but it also means that refunds for subscriptions are not available.
We’re here to make your Cannabox experience as enjoyable as possible, and our team is ready to help with any issues regarding eligible refunds for shop orders.